We understand that not everyone is a design expert or a web-to-print wizard, so from time to time you may have some questions about some of the terminology used around the site, or even just a query on how our ordering process works.
We've compiled a list below with a selection of the questions that we are asked most - which we have then separated by subject - along with short, clear, and concise answers so that you can quickly get the information you need to feel confident and comfortable progressing with your project.
Of course, as always, our dedicated Account Management team are just a call or email away if you have a query regarding something that is a little more complex or isn't available here.
Print Basics
What does finished size mean?
The finished size is the final, trimmed dimensions of a printed piece - the exact size it will be once all excess paper and bleed are cut off - marked on the diagram below by the white dotted line.
As an example, if you were to select a finished size of A5 for your flyers when ordering, that’s the size they will be when you receive them.
What is bleed?
Bleed is extra artwork or colour that extends beyond the finished size of a page and ensures that the printed piece has no unintended white borders when trimmed down to size.
It’s needed because during printing and trimming, the paper can shift slightly. Without bleed, even a tiny shift can leave a thin white line along the edge. Bleed gives us a 'safety margin' so your final product looks clean and professional.
The example below shows the bleed zone, indicated by the red area, extending beyond the finished size, which is shown by the white dotted line.
What does CMYK mean?
CMYK stands for Cyan, Magenta, Yellow and Key (Black). These 4 colours make up the model used in the vast majority of printing, and by combining them in various amounts we can then create almost any other colour.
We request that all artwork is supplied in CMYK as this avoids us having to convert it on receipt, which can sometimes alter colours and design elements.
What does DPI stand for?
DPI (Dots Per Inch) measures print resolution - how many tiny dots of ink are added to one inch of paper. The higher the DPI, the sharper, clearer & more detailed the print becomes.
For the most high-quality print, your artwork should be 300 DPI where possible. If you are unsure, you can check this using applications such as Adobe Acrobat or Photoshop.
What does GSM mean?
GSM stands for Grams per Square Meter and is the standard unit of measurement for both a papers weight and it's thickness. The higher the GSM number, the thicker and more rigid your paper will be.
As an example, the paper in your printer at home is likely between 80-100 GSM, whereas a greetings card would probably be between 250-350 GSM.
What are stock types?
Stock type refers to the paper or card that your job will be produced on, each with their own attributes and best use cases. In addition to a GSM, there are also different options for the paper finish, such as Gloss (shiny & smooth - perfect for pictures), Silk (softer sheen, professional feel) & Uncoated (no shine, natural feel & ideal for writing on).
All of our products have a select list of available options to ensure that your printed items are fit for purpose, but specific stocks are available on request - just get in touch with us about a bespoke quote.
Setting Up Your Artwork
What file types do you accept?
We can accept a wide variety of file types, including PDF (preferred), JPG, PNG, TIFF and even Word documents.
Please note: if you want to upload your artwork at point of purchase, you will have to supply your files in PDF format.
For those who want to provide their artwork at a later time, we will supply you with a link to which you can upload your artwork whenever convenient. Please be aware though, your turnaround time begins at point of artwork receipt, and we cannot be held responsible for any delays due to artwork not being uploaded at point of purchase.
Why is PDF format preferred?
PDF files are the preferred file format for printing as they lock the exact layout, fonts, images and colours of your design, ensuring that nothing shifts or changes when it is opened on someone elses computer. This keeps your artwork stable & accurate and ensures that what you see on screen reflects what will be printed.
We can accept other file types, but will have to convert them to make them compatible with our presses, which may cause unforseen changes to your artwork, for which we cannot be held responsible.
There are also a variety of ways to convert your files to PDF format yourself, so you can double check that you are happy with your artwork before you submit it. Our recommended conversion tool is Adobe Acrobat, which has both a free online version as well as a paid version with extended capabilities.
What is a safe zone?
A safe zone is an area around the outside edges of your artwork where you should avoid adding any key details - things such as text or barcodes - to ensure that they are not trimmed away during the finishing process.
Due to the nature of the printing and finishing process, sheets of paper can shift slightly, and providing your artwork with a safe zone acts as a buffer so nothing important gets cut off during trimming, acting almost like an internal bleed.
Below you can see the safe zone marked in red, just within the white dotted line, which indicates the finished size of the document.
Do you have any templates?
Almost all of our products have a variety of different templates available for you to download and use whilst creating your artwork.
To access the templates for your chosen item, navigate to the Downloads & Resources tab on the relevant product page, where you can select a variant from the list provided. Our template ZIP files contain both PDF and Adobe Creative Cloud app files, so you can chose to work in the way that suits you best!
If you cannot find a template for your product, feel free to get in touch with us and we will do our best to provide it to you, as well as add it to the site for others to access in future.
Can I supply multiple artworks in a single file?
You can supply multiple artworks within a single file, as long as all of the designs are intended for the same product and are the same size. For example, if you are ordering 5 different A3 posters printed on 170 Silk, you can supply the artwork as a single PDF comprising of 5 equally sized pages.
Can you set up my artwork for me?
If you require your artwork to be set and/or designed for you, please get in touch with one of our Account Management team, who will be happy to talk through your requirements and work alongside you to generate a solution tailored specifically for your project utilising our bespoke services options.
Print & Finishing Options
What are the different types of fold?
Our standard fold options include:
Half fold A single fold down the middle creating a simple booklet-style piece. C fold Folded into three panels where one panel tucks neatly inside, like a traditional letter. Z fold Folded into three panels that unfold in a zig-zag shape. Roll fold Multiple panels folded inward one after another, creating a smooth rolled effect. Concertina fold Panels folded back and forth in alternating directions, similar to an accordion. Cross fold Folded into 8 panels by first folding the whole sheet in half, and then folding the result in half again. If your project requires a different type of fold, please contact the Account Management team to discuss a bespoke order.
What does binding fold / edge mean?
This is the edge of the paper to which your chosen binding or folding option will be applied.
For example, an A4 sheet folded in half with Long Edge Bound selected would be tall and thin, whereas Short Edge Bound would generate a shorter, squatter item at A5.
What are the different types of lamination?
Our lamination options include:
Gloss lamination A shiny, reflective finish that enhances colour and gives a polished look. Matt lamination A smooth, non-reflective finish that provides a modern, understated appearance. Soft-touch lamination A velvety, matte finish that feels luxurious and adds a premium tactile effect. These 3 options are offered on either a single side, or both sides dependent on which item you have selected. If you require a different option or combination, please contact the Account Management team about a bespoke order.
What are embellishments?
Embellishments are additional finishes that you can apply to your printed materials to make them even more eye-catching or to provide a luxurious, premium feel for those special projects:
Spot UV High Build A raised, glossy coating applied to selected areas for a textured, standout effect. Silver Foil A reflective metallic silver finish applied to specific areas for a premium, eye-catching look. Gold Foil A vibrant metallic gold finish added to chosen elements for a luxurious, high-end appearance. These 3 options are offered on either a single side, or both sides dependent on which item & embellishment you have selected. If you require a different option or combination, please contact the Account Management team to discuss options.
What is perforation?
Perforations are a line of tiny, evenly spaced holes or cuts added to your printed material so that a section can be cleanly and easily torn away without damaging the rest, making it ideal for tear-off forms, vouchers, reply slips, and tickets whilst avoiding the need for scissors.
Can I have custom sizes / quantities / finishes / paper stocks?
Whilst we have provided a variety of preset sizes, finishes and quantities that cover a wide scope, we understand that every project is unique and presents it's own challenges and demands - and sometimes requires a special touch.
If there are any requirements that you have further to what is available via the store, please do get in touch with our friendly Account Management team about a bespoke order. They will then get back to you as soon as possible to discuss the available options.
What are the finishing options for wide format products?
Each of our wide format products have a variety of finishing options available, all of which are explained on the product page itself and have been selected specifically for that material to ensure that you get a perfect finish.
Please note that some of these finishing options are free, whereas other, more complex options will incur an additional cost. All costs will be included when you add your product to the basket.
Placing An Order
Why can't I see any prices?
If you are unable to see any prices throughout the site, it is because you are not logged in to your account.
If you currently do not have an account, and you work for either a charity or non-profit organisation, then you can apply for an account below:
If your organisation does not meet these criteria, please feel free to contact our friendly Account Management team, who will be able to help you with your project.
What are your order cut off times?
For express orders, you must approve your artwork before 1pm. For standard turnarounds, we require your artwork to be approved before 3:30pm.
What is meant by turnaround time?
When placing an order for certain products, you may be required to select a turnaround time - which indicates how many days you are allowing for production to be completed once your artwork is approved. We offer a variety of turnaround time options, with faster turnarounds commanding a higher price.
For most of our large format products, the turnaround time is fixed at approximately 4 working days. If you need a large format product quicker, please reach out about placing a bespoke order with one of our Account Managers, and they will endeavour to help.
What are the turnaround time options?
Express delivery means your order will be printed and delivered the next business day, provided you approve your artwork before 1pm.
A 1 working day turnaround means your print will be produced and ready for delivery after 1 full working day from artwork approval.
A 3-4 working day turnaround means your print will be completed and dispatched within 3 to 4 working days after approval.
Why can't I change my delivery option?
To make your experience as smooth as possible, all of our products come with completely free delivery to Mainland UK as standard and aim for delivery within 3-4 working days.
If you need to get your order in a rush, you can either upgrade your Turnaround Time to ensure that your order is despatched earlier, or if it is imperative that you receive your order on or before a specific date, please get in contact with our Account Management team about a bespoke order.
Why do I have to calculate the cost of some items?
All of our large format products are priced per square metre of material, and so you will be asked to provide your finish size before calculating the price of your request. This is simply to allow you more freedom when working with large format products, where standardised sizes are less frequently used.
Can I amend my artwork once it has been uploaded?
As your artwork is injected into our producton workflow at point of order, we are unfortunately unable to amend artwork after this point. Please be sure utilise our library of handy templates - located under the Downloads & Resources tab of your chosen product - to double check that your artwork is formatted correctly, and that you are happy with your artwork before finalising your purchase.
Can I make changes to my order once it has been approved?
Due to how we handle your orders and add it into our producton workflow, it is unlikely that you will be able to make a change to your order once it has been placed. For this reason, please ensure you are 100% happy with your supplied details before providing sign off and completing your order.
Bespoke Orders
What is a bespoke order?
We consider any order that contains any items or services outside of what is offered on this site to be a 'bespoke order'.
All bespoke orders are managed by our friendly Account Management team, who will work shoulder to shoulder with you throughout the whole project to ensure that you get a great result at a reasonable price, meaning you can relax in the knowledge that your project is in expert hands.
How do I place a bespoke order?
If you would like to place a bespoke order, please get in touch with with us using the link below, where you can provide us with a brief overview of what you require. One of the team will then get back to you as soon as possible to discuss the details and get your project underway.
Other Services
What other services do you offer?
We offer a wide variety of services, covering all aspects of your strategy, creative, fulfilment, fundraising and supporter care requirements. If you would like to further explore the various ways in which we can support you in your mission, you can do so using the link below.
Who do I contact about other services?
If you would like to discuss utilising our other services, please get in touch with our Account Management team, who will be happy to discuss the available options with you.
Delivery
What are my delivery options?
To make your experience as easy and streamlined as possible, we offer free delivery to any Mainland UK address, which is applied to all orders automatically on check out. This service has an estimated delivery time of 3-4 working days.
If you need to get your order in a rush, you can either upgrade your turnaround time to ensure that your order is despatched earlier, or if it is required on or before a specific date, please get in contact with our Account Management team about a bespoke order, which they will then manage for you.
If your delivery address lies outside of Mainland UK, please speak to your Account Manager about a bespoke quote.
What postcodes are excluded from 'Mainland UK'?
Our free delivery service covers the vast majority of the UK, but certain remote areas and offshore addresses will fall outside of this region and different postage rates apply. In these instances, we ask that you contact your Account Manager for a bespoke quote, and they will be able to furnish you with the best price for your chosen delivery address.
The full list of postcodes that fall outside of our Free Mainland UK delivery service are available below:
Isle of Wight PO30 - PO41 Isle of Man IM1 - IM9, IM86, IM99 Scottish Industrial DD1-DD11, DG1-DG14, DG16, EH1-EH11, EH55, EH91, EH95, EH99, FK1-FK21, KA1-KA26, KA29, KA30, G1-G84, G90, KY1-KY16, KY99, ML1-ML12, PA1-PA19, PH1-PH16, TD1-TD15 Grampians AB10-AB16, AB21-AB25, AB30-AB37, AB38, AB39, AB41-AB45, AB51-AB56, AB99 Highlands IV1-IV28, IV30-IV36, IV40, IV52-IV54, IV63, KW1-KW3, KW5-KW14, PA21-PA38, PA80, PH17-PH26, PH30-PH41, PH49, PH50 Offshore Islands TR21-TR25, JE, GY1-GY10, IV41-IV49, IV51, IV55-IV56, KA27, KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE1-ZE3, HS1-9 What if I need my delivery for a specific date?
If your order is required for a specific date, we recommend that you place a bespoke order with our Account Management team who will be happy to help you with your project and ensure that your delivery lands on time.
Will you provide tracking information?
Tracking information is available on the vast majority of orders placed on the site, and will always be provided to you where possible. To ensure that we can provide you with tracking information for your order, please make sure to provide your email address when placing your order.
What happens if my delivery is late?
Whilst we always endeavour to make sure that you receive your delivery in a timely manner, sometimes elements outside of our control can cause delays to the receipt of your goods, such as machine breakdowns and staff sickness. If your order does arrive late, please get in touch with us as soon as possible so that we can investigate and provide you with a suitable resolution.
Once your order has been passed to the courier, we cannot accept any liability for delays, but will provide you with any relevant details required for you to raise a dispute with the courier on request.
What happens if I miss my delivery?
If nobody is available to take receipt of your order at the delivery address when the courier attempts their delivery, most couriers will attempt again the next day, before returning to their depot for you to collect. In many cases, this will incur an additional charge from the courier to organise redelivery and/or storage.
If your goods are returned to us as the sender, we will get in contact with you to discuss redelivery or collection and any necessary storage, as well as any associated costs for these services.
We highly recommend making sure someone is available at the address the working day after you receive your dispatched order email and until your order is received, if possible.
What happens if I am not happy with my order?
If your order arrives damaged or is not as expected, please get in touch with us as soon as possible at support@charityprintstore.org.uk and include your order number, a description of the issue and any relevant photos. This helps us to investigate quickly and get a resolution for you.
Please ensure that you sign for the consignment as damaged on receipt if you are unhappy, as otherwise it becomes very difficult to claim against the courier and to get your goods resupplied.
User Accounts
I've forgotten my password - can I reset it?
You can reset your password using your account email address here:
Reset PasswordIf you are not receiving our password reset emails and have already checked your spam/junk folders, or if you no longer have access to the inbox linked to your account, please get in touch with us and we can update your account as necessary.
How do I access my account details?
You can access all of your account details on the My Account page, which is accessed by clicking on your name in the top right hand corner of any page on the site.
Here you can view and update your account details if required, as well as view an order history for your account.
How do I update my account details?
If you need to update your contact details at any point, you can do so by visiting the My Account page, where you can then edit the required fields as you see fit, before saving to update your details. The My Account page is accessible by clicking on your name in the top right hand corner of any page on the site.
If you need to update either your account email address or organisation, please get in contact with us and we will update these details for you.
Can I have multiple users for my organisation?
Of course you can - there are no limits to the number of users you can have linked to your organisation, so the whole team can feel the benefits of web-to-print!
How can I view my past orders?
You can view a full history of your account orders by going to the My Account page and then navigating to View Complete Order History. To access your account, just click on your name in the top right hand corner of any page on the site.
Why am I not receiving notification emails?
If our notification emails aren't appearing in your inbox, it may be worth having a quick check in your spam/junk folders, just in case we have been marked down as such incorrectly. If so, you can then add us to your list of verified contacts (this usually appears at the top of the email), which should resolve the issue.
If you are still having problems, please get in touch so that we can investigate the matter for you further.
Can I remove accounts for people who have left my organisation?
If someone has left your organisation and you would like their account to be deactivated, please get in touch with us so we can action your request.
When an account is deactivated, the user will immediately be logged out from all active sessions and blocked from accessing their account again or placing any further orders.
Billing & Payments
How is payment taken?
For you convenience, we do not ask for payment when you are placing your order, instead supplying you with personalised credit terms for your organisation and ongoing monthly invoices payable within 30 days - no more searching frantically for the credit card!
When you get to the checkout page, please just click 'Pay Later' and we will do the rest for you.
What are the payment terms?
Credit terms will be personalised for your organisation and your ongoing monthly invoices are payable within 30 days.
For full details, please see our Terms & Conditions.
What should I do if I have a payment query?
If you have a query regarding your invoice, please get in touch with our finance department at finance@weareyeomans.co.uk or call us on 01892 839280.
Will I have to pay VAT on my order?
Depending on which products you purchase, you may well have to pay VAT, yes.
To save your time and make your shopping experience as smooth as possible, we will automatically apply VAT to any items that require it to be paid during checkout. Please note that the application of VAT to printed matter is decided by HM Revenue & Customs based on a wide variety of definitions, the full list of which is available below:
For items that may or may not be liable for VAT due to printed content (such as flyers), we work on the assumption that your item does not require VAT to be paid.
How long is my quote valid for?
All quotes are valid for 30 days and are subject to sight of artwork. All orders are placed subject to our terms and conditions, a link to which is available via the link below or at the bottom of this any page on the site.
After Sales
Do you provide returns / refunds / replacements?
If your order arrives damaged or printed incorrectly, please get in touch with us as soon as possible at support@charityprintstore.org.uk and include your order number, a description of the issue and any relevant photos. This helps us to investigate quickly and get a resolution for you.
If your items have been received in good condition and then damaged due to circumstances outside of our control, including mishandling or mistreatment, we will not be able to offer a refund or replacement.
Please ensure that you sign for the consignment as damaged on receipt if you are unhappy and believe that your order has been damaged in transit, as otherwise it becomes very difficult to claim against the courier and to get your goods resupplied.
Do you offer any fitting services for signage or banners?
We do not currently offer any fitting services for through Yeomans Charity Print Store, and recommend that if your project will require fitting services, that you contact one of our Account Managers to walk through your requirements and get a bespoke quote.
Can I leave a review?
Of course, and we would be very grateful if you do!
We are committed to ensuring that your experience is as easy, smooth and reliable as it can be, and would love to hear your feedback on how you think we have done and what you feel we can improve moving forward, so that we can ensure the best possible experience for all users.
Still not found an answer?
If you still have a question and haven't managed to find an answer here, please feel free to get in touch with us and we will endeavour to get back to you with an answer as soon as possible:
support@charityprintstore.org.uk0113 547 3797
Our office times are 8:30-17:30 Monday to Friday